Return Policy

Return Policy
(Updated October 10, 2020)

We genuinely hope you love your selection.

With the safety of our team and customers in mind, we can only accept returns for the reasons of manufacturing defects or quality issues. We will not be accepting returns for any other reason until further notice, so please reference the size chart carefully when selecting your size. Unfortunately, we cannot honor exchanges at this time.  

If you experience an issue with your order, please contact us at CustomerCare@jesuisbyrk.com. We will request you send your item back within 14 days of receiving the product to the address listed below. To ensure your refund is processed quickly and accurately, please include your order number on the outside of the package, and a copy of your invoice inside the package. Returned items must be in new and unused condition. We reserve the right to refuse returns that are not in new and unused condition. 

 

Je Suis by RK 
ATTN: Returns
P.O. BOX 7483 
Greenwich, CT 06836

 

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.